Return Policy
Please understand I am a small single-owner business that operates out of my home. The majority of my items are upcycled, secondhand clothes and accessories. I personally hand-select and thoroughly inspect each and every item and guarantee the quality of those items. I make every effort to be transparent about their condition, color, material, and sizing at point of sale. I am also extremely conscious that online returns are negatively affecting the environment due to an increase in packaging waste, shipping emissions, and landfill waste. In order to help reduce these negative effects and to keep the costs of my items low, I have a limited return policy.
To be considered for a return, you must contact me at hello@thek10collection.com or through your customer account within 14 days of receiving your item to request a return. Your item must be in the same condition in which you received it, with the original tags, and in its original packaging - no exceptions. Items sent back to me without first requesting a return will not be accepted.
If your return request is approved, I will notify you via email or through your customer account, email a return shipping label to you, as well as instructions on how to send your item back. Once I receive the item back and ensure all conditions have been met, you’ll be refunded the full purchase amount on your original payment method, minus the original shipping cost where applicable. It can take several business days for your bank or credit card company to process the refund.
Due to the increasing costs of shipping and the negative effects of emissions, customers initiating more than one return per month will be responsible for the cost of return shipping.
Please DO NOT attempt to return or exchange items that were not purchased from K10 Collection, LLC. Your item(s) must be in the original K10 Collection packaging and must have the original K10 collection tag(s) - no exceptions.
Items purchased on sale, for a discounted rate, or marked as “final sale” are non-returnable.
Please direct any questions or concerns regarding the return policy to hello@thek10collection.com
To be considered for a return, you must contact me at hello@thek10collection.com or through your customer account within 14 days of receiving your item to request a return. Your item must be in the same condition in which you received it, with the original tags, and in its original packaging - no exceptions. Items sent back to me without first requesting a return will not be accepted.
If your return request is approved, I will notify you via email or through your customer account, email a return shipping label to you, as well as instructions on how to send your item back. Once I receive the item back and ensure all conditions have been met, you’ll be refunded the full purchase amount on your original payment method, minus the original shipping cost where applicable. It can take several business days for your bank or credit card company to process the refund.
Due to the increasing costs of shipping and the negative effects of emissions, customers initiating more than one return per month will be responsible for the cost of return shipping.
Please DO NOT attempt to return or exchange items that were not purchased from K10 Collection, LLC. Your item(s) must be in the original K10 Collection packaging and must have the original K10 collection tag(s) - no exceptions.
Items purchased on sale, for a discounted rate, or marked as “final sale” are non-returnable.
Please direct any questions or concerns regarding the return policy to hello@thek10collection.com